If you are not completely satisfied with any of our seeds, we will replace them or credit your account. Seeds are eligible to be returned within 6 months from the date of purchase.
You can return a non-seed item within 30 days of receipt. Such items must be in resalable condition (no light or moisture damage, packets unopened) and in the original packaging to qualify for a return. All items must be accompanied by receipt of purchase.
Returns will be processed within 4 days of receipt of item. We will replace your item, credit your account, or provide a refund to the original method of payment.
Shipping charges are non-refundable. Return shipping charges are incurred by the customer.
Seasonal Pre-Order Items
Items shipped at specific times of the year such as garlic, potatoes, onion sets, asparagus crowns, mason bee cocoons, and flower bulbs are eligible for pre-ordering. Pre-ordering can be done through each item’s product page.
These items require special handling and will be shipped separately as a new order with applicable regional shipping charges applied for each item shipped. Whenever possible, we will combine your orders to minimize shipping charges.
Online payment options include Visa, MasterCard, Amex, PayPal, Shop Pay, Apply Pay, Google Pay, and Sezzle.
Payments for all items ordered, including seasonal items, plus shipping, will be charged at check-out.
On-line orders can be reviewed, and items can be cancelled (or substitutions made) at any time before the items have shipped. If for some reason we can not fulfill an item on an order, we will refund the original payment method immediately. If you have any concerns about the status of your order or any charges made, please call us (toll free) at 1-888-804-8820.
Hard Goods and Seasonal
Hard Goods (Excluding Seasonal Goods):
To initiate a product return, please contact our customer service team at 1 (888) 804-8820.
Damaged, defective, or wrong item(s) shipped:
Should you receive damaged, defective, or the wrong item(s), you must return the merchandise within 30 days from the received date to our warehouse address. We will cover the cost of return shipping.
Please contact our customer service team in initiate a return for damaged, defective, or wrong item(s) shipped. Our customer service team will help arrange parcel pickup and will require a return reason. We will gladly send out a replacement of the original item(s) purchased, at no cost, providing that the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your purchase within 4 business days.
Items considered seasonal goods include garlic, seed potatoes, onion sets, flower bulbs, asparagus & rhubarb crowns, mason bee cocoons, and nematodes. They are non-refundable. Returns will only be processed for damaged, defective or wrong item(s) shipped.
Purchases from our Retail Partners:
Items purchased directly from our retail partners must be returned at the location of purchase.
SHIPPING International Orders (outside Canada and USA)
Prices in the catalogue and on our website are shown in Canadian Dollars. International customers may place orders online, by email [email protected] or by phone at 1 (888) 804-8820.
International customers are responsible for their own custom clearance and compliance with local import restrictions and legislation. West Coast Seeds does not prepare phytosanitary import documents for our shipments. Shipping charges are non-refundable for international orders except if the product is damaged, defective or wrong item(s) shipped.
SHIPPING TO USA
$6.99 Shipping & Handling
Up to 250g.
Shipments over 250g
UPS or Postal rates applied. Call toll-free 1(888) 804-8820 for shipping rates.
SHIPPING IN CANADA
$6.99 Shipping & Handling
Up to 500g.
Shipments over 500g
Canada Post rates applied. To estimate, add $3.00 per additional kg. over 500g. Eg: 700g – shipping & handling charge of $6.99 + $3.00.
Guarantee and Limitation of Liability
West Coast Seeds Guarantee and Limitation of Liability:
West Coast Seeds Customer Guarantee is committed to your Gardening success. We want you to be 100% satisfied with all of our seeds, tools, and supplies. Seeds (including bulbs, sets and root stock) are live products, and your success in growing our seeds depends on many factors, including weather and the skills and practices of the grower (such as soil preparation, proper planting technique, irrigation and weed control). These factors are completely out of the control of West Coast Seeds Ltd. and are the responsibility and risk of the grower. Yearly germination rates are noted on each grower package (A, B, C, D & E sizes) as well as seed counts and the lot number.
Please note that the comments and advice contained in our literature, on-line and on the seed packets are not a guarantee of performance of any seed product. Any warranty / liability of West Coast Seeds is limited to the purchase price of the product. We do not assume the risk of non-performance, reduced performance or crop damage arising from our seed products.
If you have trouble with any of our seed within the period of six months from the date of purchase, please contact us so that we can try to work with you to find a solution. Your comments and concerns are important to us and an opportunity to work with you.
PayQwick Aims to Be The PayPal of Pot
It’s often one of the biggest challenges for a marijuana company.
By law, customers can’t use credit cards to buy marijuana, and banks won’t open accounts for cannabusinesses because they are federally illegal. For the most part, customers pay with cash, stores compensate employees and pay suppliers with stacks of cash, and farmers pay for their utilities and lawyers with bundles of cash.
Entrepreneurs Keith Marks and Kenneth Berke, both California attorneys, have come up with a financial technology solution — a “closed loop” payment system that allows businesses to pay bills and collect payments electronically. It’s like the PayPal of Pot. Store owners, processors, and growers can take money out of their bank accounts and put it in the PayQwick system which will send invoices, transfer money electronically and write checks for payments. Then they can transfer money out of PayQwick and back into their bank accounts.
Employees at PayQwick Aiming to be the PayPal of Pot (source: PayQwick)
PayQwick can offer this service by taking on the legal financial compliance role. The company is vetting the finances of legal marijuana businesses, visiting quarterly to make sure the marijuana companies are complying with state regulations, and following the funds from seed to sale as required by law. The company performs Bank Secrecy Act and anti-money laundering compliance, know-your-customer and transaction due diligence, and files currency transaction and suspicious activity reports.
Once the compliance regulations are met, marijuana money is considered “bankable” according to Berke. “We’re a cash management solution.”
The founders have worked with marijuana and banking regulators in Washington, Oregon and Colorado to register federally as a money service business, and obtain a state-issued money transmitter license in each state where one is required. As marijuana is legalized in more states, the company plans to enter any market where seed to sale traceability is available.
Just managing taxes would be a boon to entrepreneurs in the industry. Matt Karnes managing partner of GreenWave Advisors, LLC estimates tax revenues of $777M just from the state of California in 2018, the first year that recreational marijuana sales will be legal there.
Some credit unions and community banks do offer accounts for marijuana businesses, but many are exploring the process slowly, and taking on just a few customers. Most still don’t want it known that they are serving the industry.
At the end of 2015, the two community banks working with PayQwick in Washington State underwent their FDIC safety and soundness exams. In the end, both were allowed to keep operating with the PayQwick system. “If the FDIC had found a problem, we wouldn’t be in business right now,” said Berke.
The company says it currently has 169 active businesses on its system, 55 more in the pipeline, and has issued 1200 consumer cards that customers can use for cashless payment. Ten employees manage the software, working to integrate PayQwick with Quickbooks, seed to sale software, and other business systems the industry is using.
All stakeholders want a more secure, transparent payment system with less cash floating around, said Berke. The government prefers electronic payments because they are easier to monitor, according to Berke, and cannabusinesses are looking for greater security. “It’s just not safe for employees to be carrying around large amounts of cash as they drive around the state paying vendors or delivering goods.”